General terms & conditions

Application and Account Details

If you use this publication and create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use braez.com only with involvement of a parent or guardian. braez.com reserves the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. We may combine the information you give us with information from other companies and use it to improve and personalise our services, content and advertising. This may also be done on a reciprocal basis. And from time to time, we make portions of our customer list available to carefully screened companies so that they can contact you with offers and information by mail, telephone, email or otherwise. If you do not want your name and mailing details made available, or wish to alert us to duplicate mailings, please call us on our helpline number or email [email protected]. braez.com is committed to respecting your privacy. An electronic copy of each order is held by braezibiza.com but will not be accessible to you. All orders will be concluded in the English language. We may also contact you for market research purposes. You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks.

Mailing List

We may combine your information with information we collect from other companies and use it to improve and personalise our services, content and advertising. This may also be done on a reciprocal basis. From time to time, we make portions of our mailing list available to carefully screened companies. If you do not want your name and mailing list made available or no longer choose to receive a or wish to alert us to duplicate mailings, please call or email us at [email protected] braezibiza.com is committed to respecting your privacy. To review our privacy policy, please visit braez.com


Although we love living on an island, delivery is a bit more pricey and could take a bit longer.

Standard delivery is charged at €10,- and will be delivered within 10-15 working days. Delivered by Correos subject to the availability of the products you have ordered. Delivery to USA €25,- .

Please allow extra days for local holidays, weekends and sale time.


Simply return any unused item within 28 days of receipt for a full refund of the price of the goods (provided it is in a new, unused condition). You can return your items by sending it to

Braez Ibiza, Plaza constitucion 5, 07800 Ibiza, Illes Baleares. Postage must be paid by the sender and will not be refunded by braezibiza.com.


If you do have a complaint please write email to [email protected]. braez.com welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complains are logged, investigated and replied to. Financial Complaints – Where complaints related to the consumer credit offer are not resolved to the customer's satisfaction the customer may have the right to refer their complaint, in writing, to the Financial Ombudsman Service, for independent investigation. Details will be provided as appropriate.

In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at https://ec.europa.eu/odr. If you decide to use this service, please use the following braezibiza.com email address when completing the form [email protected]


The prices quoted are those ruling at the time of production. Due to circumstances beyond our control prices may have to be altered up or down, including any alterations to the rate of value added tax. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within 28 days and is in new, unused condition. Certain products cannot be returned. See section above, for details. All prices shown are cash prices in Euros (€). We reserve the right to accept or reject orders, to refuse applications or with prior written notice to close an account. Prices of goods displayed in and ordered through the Directory may differ from prices in store. We will request payment for the full amount on confirmation of your order.

Code Of Practice

We subscribe to the Code of Practice established by the Mail Order Traders' Association. We undertake to deal with any complaint speedily and sympathetically. If a complaint cannot be resolved to your complete satisfaction, we or you can refer the problem for conclusion to [email protected].


All orders for products are subject to availability. In the event of supply difficulties we reserve the right to substitute items of equal quality and value. You will be notified of such substitutes when you place your order.

Colour Reproduction

braez.com designers take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.


© Copyright 2021 care of the braez.com Directory (a trading name of braez.com), Plaza constitucion 5, 07800 Ibiza, Illes Baleares, 07800 Ibiza

Credit Card Payments

We are unable to accept credit cards that are due to expire within the next FIVE Days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained.

Voucher PINs With Money Or A Percentage Off At braez.com
The offer is valid for orders over the minimum value stated in your communication.
The offer is valid until the expiry date shown on your communication.
The offer can only be activated once the voucher PIN has been registered at braez.com. A voucher PIN can only be registered once.
The offer can only be used for purchases made online at braez.com. It is not valid for telephone transactions. Redemption of the offer involves registering at braez.com.
The offer is only valid on introductory orders with braez.com for new customers only. One voucher PIN per customer only.
If the order is returned, the value of the offer is non refundable.
The voucher PIN cannot be exchanged for cash. No change or refund will be given.
braezibiza.com cannot accept responsibility for the loss of your voucher PIN. It will not be replaced or its value refunded if this happens.
Offer is open to residents of selected countries that are over 18 years old only.
braez.com reserves the right to amend these terms and conditions and/or discontinue the offer at any time.
Your statutory rights are not affected.


These Terms and Conditions will be governed by and interpreted in accordance with Spanish Law. The parties hereby submit to the jurisdiction of the Spanish Courts. All contracts will be concluded in the English language.



CIF Y0024015V

Plaza constitucion 5
07800 Ibiza
Illes Baleares

[email protected]